Are you trying to track your order and the AliExpress website shows you a message “Delivery failed: unable to deliver package” or “delivery failed”? We explain why it happens and what to do to fix it.
What do I do if my order tracking on AliExpress shows “Delivery failed: package undeliverable”?
When ordering on AliExpress, you may get a “Delivery failed: unable to deliver package” or “delivery failed” notice. But don’t worry, in this article we will help you understand why it happens and what to do to fix it.
“Unable to deliver package” and “Delivery failed” do you know what it means?
The Delivery Failed message is presented when the letter carrier or the person in charge of delivering the package has not been able to deliver it satisfactorily. The first cause is that there was no one at home to receive it.
What should I do?
Once the letter carrier has not been able to deliver the package, by policy of the shipping companies a second attempt will be made on the next business day.
What is the reason why the letter carrier has not left any notice in the mailbox?
In principle, on the first attempt to deliver the package, letter carriers do not usually leave notices. However, on the second attempt, in case of an unsuccessful delivery, you will be given a notice specifying the office and days where you will be able to pick up your package.
It is important to note that the package will be available at the office for the next 15 working days. After this time, it will be returned to China.
In the case of the shipping company Sinotrans, their letter carriers do not usually leave notices in your mailbox, but they send them to your e-mail or send you an SMS to your cell phone. These notices will be sent on both the first and second delivery attempt when dealing with this company.
If you have already received a notification from Sinotrans, you will have to wait until the second notification to pick up the package directly at the post office. Remember that you will be able to pick up your package only on working days.
If I do not pick up my package within 15 days, what happens?
In case you do not pick up the package within the 15 days set, it will be returned to China. this will cause you to lose the money invested, even if you start a dispute with the company, since AliExpress does not consider valid that the products are not withdrawn on time.
I can’t go to pick up the package: what can I do?
This is a common situation: in order for someone else to pick up the package on your behalf, you will need to fill out an authorization. You can find it on the back of the notice left in your mailbox by the letter carrier.
In case you do not have the notice, you can access the following link, you will find the form in downloadable format.
I was at home but the letter carrier did not deliver the package: Why is this happening?
We regret this situation, but it is something that happens frequently due to the lack of personnel and the long working hours. Every day, the letter carriers deliver a large number of packages, so if they are about to finish their day and they have not delivered some orders, the most common thing is that they mark them as delivered, even if this is not the case.
You can always complain to the postal company, but it is not an easy case to prove.
Please note that you can monitor your orders whenever you want by going to the following link.