Buying online is not always an easy task. Therefore, if you have any problems, the best thing to do is to contact an AliExpress agent and solve your doubts.
Today, the option to make an appointment with a store operator is available and you should take advantage of it. Below, we will explain how to book a call with a member of the AliExpress team.
How do I ask AliExpress to call me back?
The ability to have an AliExpress operator contact you is a relatively new service. However, it’s about time you started using it.
Remember that this feature is only available on the store’s mobile app and during the hours of 9:00 am to 8:00 pm.
That said, let’s get to the important part: How to book a call? Simple, follow these steps and your cell phone will ring in minutes.
- Go to the main page of the AliExpress application and click on “My Account”.
- Choose the “Help Center” option and select the “Book a call” tab.
- Then, choose the order you want to consult and state the reason for your request.
- There, you have asked AliExpress to have an operator from their team contact you.
How long should I wait?
At this point, we must clarify that it is not possible to make an appointment at a specific time with an AliExpress agent. Therefore, you must be attentive to your phone. If they call you and you don’t pick up the call, you will have to start the whole process from scratch.
Normally, once you generate the request, AliExpress will notify you and tell you that they will call you within 6 business hours. However, be patient because the call back usually takes up to 24 hours.
Who will I speak to?
Although the call is from a phone with prefix of China (+86), do not despair and attend calmly. They will always contact you from Spain and you will speak to an operator in Spanish.
Also, you should know that this contact does not have any cost, since it is a free service.
What should I tell the AliExpress operator?
Once you receive the call, pick up your phone immediately. Afterwards, the operator will ask you to confirm your identity with your email and mobile number. Then, he/she will start helping you.
At this point, two things can happen: the operator will explain how to solve your problem or he will do it for you. That is, he guides you to open a dispute, for example, or directly generates the claim on your behalf.
Even so, if you think the explanation was too light or you did not manage to take note of the indications, do not worry. Once the call is over, AliExpress will send you an email with all the information provided by the operator.
There are no more calls available, what should I do?
Unfortunately, the call-in service is a good option, but it is limited. Therefore, you will not always be able to reserve a spot.
So if you need to contact an AliExpress operator and there is no more room, you will have to try again the next day.
Remember to use this service early in the day. However, if you have no luck, try contacting the AliExpress team via chatbot or email.