Does AliExpress have a customer service phone?

People who have had issues with orders on the AliExpress platform ask us, the same question on a recurring basis: “What is the phone number for customer service at AliExpress?”

Note: If you don’t want to read the whole explanation, you can see how to contact AliExpress directly by clicking here.

AliExpress customer service phone number

You’ve probably found several numbers on the web claiming to be an AliExpress customer service phone number. However, we recommend that you don’t waste your time trying to call these numbers, because they’re most likely not affiliated with the platform, so, these people won’t be able to answer your questions.

This is something that may be surprising since we’re used to calling the store directly every time we have to make a claim. Even so, this is normal in a company as big as AliExpress, since they automate the responses for customer service, thus reducing costs to offer better prices. This can also be seen on other large platforms, such as Facebook, where customer service is not offered over the phone.

What should I do if I have a problem with an order?

In most cases, it’s enough to contact the seller. In this article, you can learn how to do it easily.

Our recommendation is that if you have a doubt or complaint, contact the seller, since they’re the ones that want the transaction to be carried out in the best possible way, and they’ll want you to receive the product so that you can confirm the order, and they can get paid.

The seller is not being professional

If the order you’ve placed arrives in a different condition than agreed or anything else involving the seller and the seller doesn’t accept the responsibility, it’ll be the right time to open a dispute, which you can do by following this link.

Different ways to contact AliExpress

If the above information hasn’t been enough, and you need to look for other options, we leave you these that you can take into consideration:

  • Use social networks: Try to contact through some social networks such as Twitter, Facebook, and even Instagram. The only negative point of communicating through social media is that they can take some time to respond, due to the high density of customers.
  • Via chat: AliExpress has very good chat support that you can get here. If for some reason “EVA” (the bot in charge of answering) can’t answer a question, it will be transferred to a human operator.
  • Consult customer service: Since many people have the same doubts, the most normal thing is that it’s already solved in the customer service center, which you can access here.