What does the AliExpress “Customs clearance completed” message mean?

It often happens that when you check the status of an order on AliExpress, a message appears saying “Customs clearance completed” and most people don’t know what it means. But don’t worry.

In the following lines, we’ll explain in detail what it means.

What does AliExpress mean with its “Customs clearance completed” message?

When your AliExpress order appears as “Customs clearance completed”, it means that your package has already passed through the control process and is on its way to your home. Therefore, if you see this notice when you check the status of your order, you should not worry.

Remember that all orders must go through this process. This is the only way for packages to receive approval to continue their journey to their final destination.

Now, if your order status shows an error, you can check our article: How to pay for AliExpress packages held in customs.

What happens next?

Once the order has completed its customs clearance, you’ll face the following steps:

Step 1: The logistics operator accepts the order

Once your order has cleared customs, it’ll be the turn of the logistics operator to accept it. In other words, the company in charge of your country’s postal service will accept the package and then transport it to your home.

Remember that in some countries, the courier service is provided by your local post office. However, orders placed with AliExpress Premium Shipping will be received by private companies such as FedEx, UPS, and DHL, among others.

If you want to know more about this, please visit our article on “Accepted by logistics operator”: What does this mean in AliExpress?

Second step: The order enters the distribution center

Once the package has been accepted by the logistics operator, it’ll be sorted and taken to one of the mass distribution centers. It’ll then be sent to the smaller stores and finally to the local post office in your region.

In the following link you’ll find more details of this step: “Arrival at the distribution center in AliExpress”, what does it mean?

Third step: Package arrives at the delivery office

After completing the previous steps, the order will arrive at the delivery office and your order will be waiting for delivery. For more information, check our article on “Arrival at the delivery office”, what does it mean on AliExpress?.

Fourth step: Delivery

Finally, the delivery person will come to your home and deliver your order.

After customs clearance is completed, how long does it take for my order to arrive?

As we’ve stated in previous articles, the estimated delivery time for AliExpress orders is just that: an estimate. Therefore, your order may arrive during or after the stated date.

However, it can be confirmed that, on average, once the customs clearance is completed, your order will arrive between 2 and 5 days.

What are the most frequent reasons for the delay of an order?

In addition to the above, you should know that there are certain reasons why your order may be delayed. A clear example of this is holidays such as Christmas, Black Friday, and Chinese New Year, among others. Commonly, this happens because deliveries are saturated.

Therefore, we recommend you place your order after planning everything carefully and on a specific date that won’t cause you any problems with time.

What can I do if my order doesn’t get to me on the estimated date?

In principle, what you can do is open a dispute. However, before doing so, you should check that the protection period for your order has expired, otherwise, AliExpress won’t allow you to do so.

Once this period has expired, you’ll receive a message from the web portal stating the following: “Parcel is still in transit, no worries, we’ll deliver it to you as soon as possible”. Specifically, it’ll indicate that you’ll have 15 days to open your dispute and ask for your money back.

Now, if you still don’t know what this message means, please read our article: Do you know the meaning of “Parcel is still in transit, no worries…” on AliExpress? Also, if you don’t know how to make a claim, you can consult our production: AliExpress: a guide to open claims and disputes.