5 ways to contact Shein and get your questions answered

If you’re a new Shein user and still have doubts about how to contact the company, then this article will show you several ways you can do that, no matter where you are.

Doubts that you can solve by contacting Shein correctly

Establishing contact with Shein is relatively simple, and you can do it whenever you want. Still, we must let you know that the workers who attend in a personalized way can take a little longer.

We will show you what things you can resolve when contacting Shein:

  1. Problems logging into your account or making purchases.
  2. If you have problems with the delivery time of your packages (delays).
  3. Check the status of your account.
  4. Check any reason for blocking your account.
  5. If the returning labels of your packages present an inconvenience.
  6. Suggestions to the company to improve the service.
  7. If you still don’t receive the refund you requested.
  8. If you have difficulties canceling an order.

When you ask any of these questions, Shein’s advisors or employees will try to give you all possible options and suggestions to solve your problem. So don’t worry and ask confidently.

How can I contact Shein?

There are several ways to contact Shein’s platform and solve your doubts. Here are some of them:

1. Social media

Just like the rest of the companies in the world, Shein is spread through different social networks, among them is Facebook, where you can contact them through this link.

Important fact: Shein warns its consumers that they receive a lot of queries through this medium, so you must be patient and wait for the answer to your doubts.

2. By phone

Shein doesn’t have an internal number, but you can register your number on the website so that they can call you and connect you with an available operator.

You can use this service Monday through Friday from 06 AM – 09 PM (PST Time). Don’t try to call on weekends because no one will answer.

This is the best option if you think it’s faster for you to get an answer to your questions this way.

3. Frequently asked questions section

As in most websites, companies, or recognized businesses, Shein has a section with the most frequently asked questions from its users. We recommend that you use this section first to avoid having to go to the trouble of writing to the company through the other means mentioned above and wait for a response.

Among the articles, you can find questions related to deliveries, orders, and returns, such as payments, refunds, and promotions, among others. Access the questions section from this link.

4. Shein’s automated chat

This type of chat is not handled in the first instance by a person, but by an automatic robot. After you have left your questions, the bot will recommend articles from the FAQ section to solve your problem.

However, if this doesn’t work, you’ll be redirected to an advisor or worker of the company. This is when you will be able to talk to a real person in a personalized way.

You will be able to use this tool from Monday to Sunday from 06 AM – 09 PM (PST Time). Access the automated chat from this link.

Extra tip: if you send your questions after hours, you can still leave your message with the data to receive a response within 24 hours.

5. E-mail

This is one of the most used ways by people. The best thing is that you can use this option at any time you want, but you’ll only receive a response from Monday to Friday.

Shein’s contact is [email protected].