If you’re a regular AliExpress buyer, you probably know that the store keeps your money until you receive your order. However, if this doesn’t happen, or you’re not satisfied with the product you got… What happens?
Today, we’ll talk about how to open and win a dispute on AliExpress. Also, we’ll explain to you when is the perfect time to use this tool.
What is a dispute and how to open one?
These are two of the most frequently asked questions about this tool offered by AliExpress. Therefore, in this article, you’ll have access to the cases where you shouldn’t hesitate to open a dispute and request a refund of your money.
In particular, if you received a product that you don’t like, you have the option to open a dispute. In it, you can explain the reasons for your complaint and attach the evidence that justifies the refund of your money.
Remember that the seller may or may not accept your order and even offer you a solution to your complaint. However, if you don’t reach an agreement, AliExpress will mediate and find an answer to your request.
It’s important to know that AliExpress usually agrees with buyers. However, you should know that your claim must be justified and sincere. If you use disputes as a tool to save money and get free purchases, the store will penalize you.
Click here to access the AliExpress disputes and claims section immediately.
When should you open a dispute?
There are two specific situations where believe it’s necessary for you to open a dispute on AliExpress and file your claim: order received and not received. Below, we’ll explain each of them in detail.
I received my order, but it’s not what I was expecting
If it happens that your order got to you, but it doesn’t match the product you paid for, or it’s different, you should open a dispute immediately. Continue reading and discover different situations that merit a claim:
- The item I received doesn’t match the seller’s size chart.
- The product is a different color than the one I ordered.
- The quality of the item isn’t as described by the seller in the product description.
- I received a damaged product.
- My order is incomplete.
- I bought a food item, and it expired upon arrival.
Regardless of what happens to you, always remember to attach photographs or proof that your dispute is justified.
Some time has passed since the purchase and I still haven’t received my order
In this case, you should also open a dispute. We’ll explain some situations in which orders don’t arrive and how to resolve them.
One possibility is that the purchase protection guarantee is about to expire, and the package is still in transit. Normally, when this happens, the seller will automatically extend the deadline. However, if the seller refuses to do so, open a dispute.
Also, it may happen that you don’t have a tracking number, and you don’t know where your product is. Or you have it, and you see that the package has been detained in one place for some time. In this case, always opt for contacting the seller to see what’s going on. However, if they ignore you, then open a dispute and attach evidence of the conversation.
Another similar situation that can occur, but is more complicated than the previous ones, is that the courier company returns your package to the seller. In this specific case, it may not be good news for you. If this happened because you haven’t attended the courier at home, or you forgot to pick up your order at the post office, AliExpress will agree with the seller.
Here, the only option will be for you to ask for a partial refund and cross your fingers that the seller accepts your request. Otherwise, AliExpress will intervene, and, most likely, you won’t succeed.
I have problems with my package, and it’s not arriving
In this regard, different situations can happen. One of them is that the package is held up in customs. If this is the case, you’ll have to open a dispute, but we cannot promise that you will be successful.
Why do we say this? Because it may be your responsibility. That is to say, if customs claims you a tax to release the package, and you refuse to pay it, AliExpress won’t be able to do anything about it.
Also, they may ask you to pay VAT on an item that you’ve already paid. In this case, it’s a mistake of the seller, so you can pay it again and request a partial refund later or refuse the order and open a dispute for the total amount of your investment.
Another situation that merits opening a dispute is when the seller sent your package to an incorrect address. However, if the mistake was yours or if it was a last-minute change, and it wasn’t done correctly, you won’t be able to recover your money.
In the same line, it may happen that your package appears on the platform as delivered, but in reality, you didn’t receive it. This can happen because the package was delivered to a different person, the delivery person marked the order as delivered, or AliExpress confirmed the delivery because the protection time has expired, etc.
Therefore, you should first find out what happened. Then, contact the seller and explain your problem. If you still have doubts, read how to proceed in our article: Order delivered but not received on AliExpress.
How to open a dispute, what do I need to do?
You already know in which cases it’s necessary to open a dispute. Now, you need to know how to do it. To do this, we suggest you read our article about AliExpress disputes and have detailed access to our tutorial.
Finally, AliExpress disputes are a tool for the user. Therefore, we recommend you to use it sincerely and only when it’s really necessary. This will be the only way for the store to take your complaints seriously and always rule in your favor. Otherwise, you will lose your opportunity.