Have you ever bought clothes on Shein and then realized that you chose the wrong size? Don’t worry, it’s something that happens to all of us when we buy online.
To solve this problem there are several options, depending on whether the order has already been shipped or not.
Shein has tried to answer this question through its customer service center, but, as you will see here it doesn’t provide too much information, so below we are going to explain it to you.
How to change your size before your order is shipped
If you notice that you have the wrong size when your order is in process but has not yet shipped, you have two options. Either one works and will solve your problem.
1. Contact customer service
Main article: How to contact Shein
When you contact Shein customer service, ask them to review your garment and change the size. Incluso podrán cambiar el color, siempre y cuando la prenda tenga otras opciones. What cannot be exchanged is a garment for another garment.
Remember to have all the necessary information at hand when talking to the agent who will attend to your complaint: order number, link where the product is located and what size you want. To contact Shein customer service, click here.
You can communicate with Shein through their chat service, messages or by phone, you can even write to them on their official Facebook page. However, our recommendation is that you contact them by chat whenever possible, as it is much faster and you will get an immediate response to your query.
2. Cancel the order and reorder
Main article: How to cancel an order at Shein
You can also choose to cancel the purchase and make it again. In that case, if you had applied a discount coupon, you may not be able to use it again, so in that case it is advisable to choose the previous option.
If you choose to cancel the order, you will receive the money a few days later in the same account with which you paid. You can also request a refund to your Shein wallet if it is the case, and you will receive it within 24 hours at the most. If you don’t use the money, you can send it back to your card.
To cancel your order, please follow the steps below:
- Go to your “My Orders” section or click on this link
- Select the “Cancel” button
- Choose the items you wish to cancel
- Add the refund method and reason for cancellation
Change the size of an already shipped Shein order
Main article: Return a Shein product
If the order has already been shipped, or even if you have already received it at home and you need to change the size, the procedure is different. In this case, you will have to return the garments and buy them again in the correct size.
The refund process is very simple: you just have to request a return, add the garments to their original bag and send the package to Shein. In most countries this return is free of charge, so you can rest assured. But it is best to check the conditions very carefully by clicking on this link.
It is not recommended that you wait for your money back to buy again because it may happen that in that time, the garment or your size is sold out. Buy the garment again with the correct size as soon as possible to avoid running out of it.
In other countries, the return does have a cost, although very low, but if you have only confused the size of a garment, it is not convenient to return it. If this happens to you, our recommendation is to look for some groups on social networks where you can sell Shein garments.
Choosing a size in Shein: tips and tricks
Main article: Guide to always get your size right at Shein
To avoid any kind of problem, it is best to choose your size correctly before ordering. That is why it is very important to check the size guide in the product description and compare with your own measurements. If you are between two sizes and you don’t know which one to choose, go with the bigger one.
It is also advisable to check the comments of other buyers to make an evaluation of the size of the garment and know if it corresponds to the description, or if it is bigger or smaller. Also here you will see what sizes users have chosen and what their measurements are (if they choose to share that data).
